info@premierhajj.com 0800 779 7986 | 0121 270 5629

Please Note

This website is operated by Premier Hajj Tours, trading as Premier Hajj Tours. Please read these terms and conditions carefully before using this website. You must agree to these terms and conditions without qualification if you use this website, and if you disagree with any part of these terms and conditions then you may not use this Premier Hajj Tours website in anyway.

The agreement between Premier Hajj Tours and the pilgrim who is travelling to Hajj.

When we act as a principal the relevant invoice will state that “your ultimate contract is with Premier Hajj Tours”. In that case, the following booking conditions will apply, as set out below in “your contract with us” and the following paragraphs. For clarity the use of the word “Us”, “we”, “Premier Hajj Tours” & “the Company”, will refer to Premier Hajj Tours Ltd and the term “you”, “yourself”, “the Client” or “the Pilgrim” will refer to the person of this Premier Hajj Tours agreement. If you unclear of any part of this agreement you are advised to seek independent legal advice.

 

No warranties and/or representations of any kind express or implied, are given as to the compliance of the information shown on this website or the services we offer with any laws of any other country, and the laws of other countries will not apply to this site or to the services we offer. We reserve the right to deny access to this site at any time without notice.

 

Any bookings made in contravention of this Premier Hajj Tours terms and Conditions will be cancelled and a refund will be given, although we reserve the right to deduct an administration fee of £100 each or per booking from any such refund. Governing Law; Access to this Premier Hajj Tours website is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by English law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

Booking Conditions & Website Content

All bookings made on this Premier Hajj Tours website are subject to the relevant supplier’s/tour operator’s booking conditions in addition to these Premier Hajj Tours website conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

 

No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this website and the use of or access to any other information or material from this website, or any inability to access this website. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other websites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion’s in question.

 

The Agreement

An agreement between the Pilgrim and the Company will only be valid if and when the company receipt and the deposit has been paid and all funds have been cleared by our bank. A Formal confirmation of Flight, hotel and departure times will only be made to the client 7 days before the expected departure date.

 

This Agreement or any contract between the client and the company will full under English law and Jurisdiction for the arrangement of the travel and accommodation. Issues within the Kingdom of Saudi Arabia will fall under the Saudi Law and Jurisdiction between the client and the service provider in the Kingdom of Saudi Arabia.

 

ATOL Protection

ATOL is a financial protection scheme covering UK travellers. Only ATOL Protected tour operators can provide the peace of mind and full financial protection. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the UK Civil Aviation Authority. This charge is included in our advertised prices.

 

Book with confidence

When you book your Hajj and Umrah package or flights with Zam Zam Travels Limited you can rest assured that you will be protected by ATOL. If you would like to verify our ATOL Number is (9798) please CAA website

What is ATOL and what does it do for me?

ATOL is a protection scheme for air holidays and flights managed by the Civil Aviation Authority (“CAA”). All tour operators and travel firms selling air holiday packages and flights in the UK as a principal are required by law to hold a licence called an Air Travel Organiser’s Licence (“ATOL”).

 

Prices and payment

A full list of what is included in the price of offer will be found in the price list. We guarantee not to increase the basic price of your trip after your full payment. We reserve the right to change hotel prices until full payment or at any time before you book. However, any price changes after your full payment will not affect the price of your booking unless you request a change to the booking/accommodation/flight or other items of your package. All flights booking for Hajj and Umrah require a non-refundable deposit and after the initial booking the final payment to be made within 24 hours otherwise fare difference must be paid if the new fare/accommodation is higher than the original fare booked. Prices are not guaranteed until tickets are issued, flights can change to other scheduled flight or extra flights (Charter) especially for Hajj. PayPal and all credit card and debit card processing fees 3.5% apply. If for any reason your Hajj or Umrah visa has not granted by the Saudi Embassy for your Hajj we are not responsible for any costs and no refund will be offered.

 

Cancelling your booking

You will not be able to recover your deposit upon cancellation. You will also be liable for further deductions by way of agreed reimbursement to cover all the foreseeable expenses of the Company.

If Cancelled before 7 (seven) weeks of your Travel  75% refund

If Cancelled less than 7 (seven) weeks before travel  Nil refund

 

THE MINISTRY OF HAJJ ISSUES THE HAJJ STICKERS IN SAUDI ARABIA TO THE AGENT ON THE SUBMISSION OF DOCUMENTARY EVIDENCE THAT THE AGENT HAS PAID FULLY FOR THE ACCOMMODATION FOR THE PILGRIM IN MAKKAH AND MADINAH. al| PAYMENTS ARE NON-REFUNDABLE INCLUDING AIRLINE TICKETS. THEREFORE PILGRIM MUST UNDERSTAND THE VALUE OF HAJJ STICKER FROM MINISTRY OF HAJJ BEFORE COMMITTING FOR THE TRIP AND AGREE TO THE REFUND POLICY. NO ALTERATION OR CHANGE COULD BE INCORPORATED AFTER CONFIRMATION OF BOOKING. HOWEVER, AGENT RESERVES THE RIGHT TO MAKE ANY SUCH CHANGE INCLUDING CHANGE OF TRAVEL DATES, TRAVEL ROUTE & USE OF AIRLINE (SCHEDULE/CHARTER), AIRCRAFT WITHOUT PRIOR NOTICE.

 

Disclaimer

Whilst reasonable care is taken to ensure that the information given to you is accurate, we cannot guarantee its true accuracy as the information may come from a third party and we reserve the right to change the information including these terms and conditions at any time without notice. You must check these terms and conditions for changes. The Company has taken al| reasonable steps to ensure that al| representatives, agents, travel partner, tour operator used are reputable. However, the company does not have direct control over such organisations and shall not be responsible for any services, acts or omissions by them or their employees. The Client accepts that the booking is subject to the terms and conditions of such firms companies or persons and shall provide services to the Company and the Client.

 

If cancellation or change by the Company is brought about by war, riots, civil commotion, strikes, disasters, terrorist act, events of nature, act of God, technical problems with transportation or other events outside the control of the Company, the Company shall not be held responsible in any way.

 

All personal baggage, including personal articles, medicines, mobiles phones and any other items the client has with them are at al| times and under al| circumstances at “owners risk”. No responsibility is accepted by the Company for the Client’s failure to carry passports, visas or other documents required for the purpose of the journey. We and our agents accepts no responsibility for luggage losses, money loss, injuries, damages, accidents and additional expenses due to any reason for example delay of flights, Misconnection, Sickness, Bad Weather, Strike, War, Quarantine breakdown or transport breakdown or the closure of Airport. You are sole responsible for your luggage and belongings be it at Airport or Hotel premises. And the company will not be responsible if the pilgrim misses flight due to any reason and in such case the passenger will have to bear the cost of rescheduling in case the ticket can be rescheduled or else if the ticket is Non Refundable no refund will be made at all. If during the period of rescheduling the Umrah Visa Expires New Visa fees has to be paid by Pilgrim.

 

As the number of passports handled by the Saudi Embassy; The Company cannot be held responsible for the loss of your passport or any related document’s) the Saudi embassy may lose, misplace or does not deliver to you before your travel. You are at al|-time responsible for your travel documents and refusal to travel due to paperwork not being present before your travel, you may be refused to board the plane or refused entry into the Kingdom of Saudi Arabia (“KSA”), you a personably liable for any repatriation charges or travel costs associated with any refusal to board or enter the country.

 

As is the nature of hajj and with the vast number of pilgrims, there is a higher probability of viruses and airborne deceases, it is therefore your personal responsibility of your well-being at al| time, the company cannot be held responsible for any personal accidents, illness, and death during your travel and during the pilgrim, or any medical reason. We strongly advise you have suitable travel insurance cover for your journey and stay.

 

For Health & Safety in the KSA, local rules and compliance will supersede any standard represented or relied upon in the UK.

 

The Company makes no representations or warranties of any kind with respect to flights for Hajj or Umrah packages including not enough time to perform 40 Salah in Madinah. All hotels star rating are according to Saudi Arabian standard and some apartments or hotels rooms may change from 4/5 to 5/7 persons sharing a room. HOTELS: Will be provided in accordance with the itinerary or similar hotels. Due to circumstances beyond our control we may also need to cancel or modify events that appear in the itinerary. There may be other circumstances in which hotel changes become advisable or necessary. Therefore, we also reserve the right to substitute any of the hotels. During Hajj and Umrah journey the unexpected is often the norm. Despite very careful planning and organisation the hajj and Umrah journey can never be taken for granted like a normal holiday expected in the UK. The Pilgrim we wish it to be pleasant for a once in a lifetime experience, however the vast number of people  from across the globe with a varied life style may have an impact on your pilgrim, unfortunately the company cannot be held responsible for this experience. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. It is noteworthy that al| pilgrim’s must wear Ihram and is obligatory to be worn on Miqat or on the point confronting Miqat. It is not permissible to step forward towards Makkah without Ihram beyond Miqat or the point confronting Miqat. If anyone does so, he will be under obligation to offer Dam. Ihram is not required on travelling to Madinah.

 

The provision of the service offered by the company is in good faith and best endeavours to meet your standard however, we, our agents, travel partner or their sub agents cannot be held responsible for any short comings outside the company’s control against your expectations of the pilgrimage. No express or implied, is made by us or by any person as to its accuracy, completeness or fairness and it should not be relied on as such. Any opinions and estimates expressed reflect our judgment at this date and are subject to change without notice.

 

In the KSA the Saudi government has the sole responsibility for the movement of pilgrims between Jeddah, Makkah, Mina, Arafat, Muzdal|ifah, Madinah or any other point of pilgrim in the KSA (al| your costs have been covered by the Hajj Draft). Our Local Agent has no control what so ever over the transportation, this include and not limited to,  timing, quality of the transport, duration of the journey, facilities on the transport. Our local agent will assist where possible but this element of the pilgrimage is outside of our control and cannot be held responsible in any shape or form.

 

The KSA has the sole responsibility of Tents in Mina & Arafat; our local agent will assist where possible; The Company cannot be held responsible for the quality or services at these points in the pilgrimage.

 

Hajj and Umrah Visa Application Documents

In order to make your Hajj and Umrah application please ensures the following items have been submitted:

 

i)     4 Colour Passport size photos with a white background ONLY.

ii)    Proof of Meningitis (ACWY) vaccination

iii)   Passport valid for eight months (6 months absolute minimum)

iv)   Non-British Passport holder must have “INDEFINATE PERMISSION TO STAY” endorsed in your passport.

 

Hajj and Umrah Visas are granted by the Saudi Government free of charge

Premier Hajj Tours representative able to obtain Hajj and Umrah visas for all British, EU and other nationals who have any legal right of residency for the UK. The Saudi Embassy requires your passport for varying lengths of time in order to issue a visa. We can give accurate guidelines as to processing times and ensuring the fastest processing time with our reputable authorised licensed agent. If you have any questions at this juncture, we will gladly walk you through the process. However please remember:

i)    You must have a Hajj and Umrah Visa

ii)   If anyone has a non-Muslim name, he or she should submit a certificate from a mosque or an Islamic centre confirming that the applicant is a Muslim with the Visa Application.

iii)  Four recent passport size colour photograph on a white background, any other colour background will be rejected and your application will be delayed.

iv)  Passports should be valid for at least 6 months from the date of submission of the application form. Ideally your passport should have eight months validity.

v)   Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (copy of a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children.

vi)  If a woman is 45 years old or older, she is allowed to go without a Mahram with an organized group or family and submits a notarized No Objection Certificate from her Mahram.

vii) If the applicant is not a national of the country he/she is applying from, a valid residency permit must be submitted with the application.

viii) A vaccination certificate against Meningococcal Meningitis should be attached. The certificate of vaccinations should have been issued not more than three years and not less than 10 days prior to entry to Saudi Arabia and it should be valid for three years. The vaccination certificate must be with the applicant on entry to Saudi Arabia.

ix)  Hajj Visa is valid for 30 days only

 

Flight Delays or Cancelation or Cessation of Aircraft operator/airline

We are unable to accept liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill their obligation of their part of the contract. We will assist the operator in finding alternative aircraft, but this will be on best endeavours. It is essential that you have sufficient travel insurance to cover this remote eventuality.

 

Local Customs

You must behave at al| times in line with local customs and abide by the laws of the host country. You are responsible for your actions; we will not be able to assist you if you knowingly or not knowingly violate local custom. Your only support will come from the British Embassy or your travel insurance provider.

Copyright and Trade Marks:

The copyright in the content of this Premier Hajj Tours website belongs to us or to the licensors of such content. We reserve the copyright and al| proprietary rights in this website and al| its content. The name ‘Premier Hajj Tours’ and any other marks, logos and graphics of Premier Hajj Tours displayed on this website are registered trade marks of Premier Hajj Tours Ltd. You are not granted any right or license to use any trade marks.

How do I make a complaint?

For any reason should you be dissatisfied with the services that you have received from Premier Hajj Tours, you may notify us in writing within 14 days of the event or 7 days after returning from your pilgrimage, any communications outside this time line may make any redress difficult.

To assist with any dispute, telephone conversation from booking to completion of your travels and any general discussions of your travel and for security reasons for both parties’ telephone conversations may be recorded.

 

Please forward any comments to the address .

 

Customer Services

Premier Hajj Tours Ltd